Terms of service

Last Updated: August 19, 2026

Welcome to Gouri Studio by Neha. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. About Gouri Studio

Gouri Studio is a clothing brand offering high-quality dresses and fashion products to customers through its online store.

Our goal is to provide quality clothing, reliable service, and a smooth shopping experience.

2. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However, slight variations in color or appearance may occur due to screen settings, photography, lighting, or manufacturing characteristics.

Product availability may change without prior notice.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

Gouri Studio reserves the right to cancel or refuse an order in circumstances including, but not limited to:

Product unavailability
Incorrect or incomplete customer information
Suspected fraudulent activity
Pricing or technical errors
Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an applicable refund will be processed according to our refund policy.

4. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

We use third-party payment providers to securely process online payments. By making a payment, you agree to the terms and conditions of the applicable payment provider.

5. Delivery

Gouri Studio generally aims to deliver orders within 7 days.

Delivery time may vary depending on the customer's location, product availability, courier service, weather, holidays, or other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Gouri Studio's direct control.

6. Product Tags & Order Verification

For quality control and order verification, Gouri Studio attaches a product tag to clothing items before dispatch.

Customers should keep the tag attached until they have checked the product and are satisfied with the order.

The tag may be required when making a claim for a wrong or defective product.

7. Wrong or Defective Products

If you receive a wrong or defective product, you must notify Gouri Studio on the next day after delivery.

For verification, you may be required to provide clear video proof showing:

The received product
The issue or defect
The Gouri Studio product tag attached to the item

The product tag must remain attached.

If the required tag is missing, removed, damaged, or cannot be verified, the claim may not qualify for a refund.

All claims are subject to review and approval by Gouri Studio.

For complete details, please refer to our Refund & Return Policy.

8. Returns & Refunds

Returns and refunds are handled according to Gouri Studio's applicable Refund & Return Policy.

A refund is not automatically guaranteed merely because a customer reports an issue. The product, claim, tag, photographs/videos, and other relevant information may be reviewed before a decision is made.

Nothing in these Terms is intended to remove any consumer rights that cannot legally be excluded under applicable law.

9. Customer Responsibilities

Customers agree to:

Provide accurate delivery and contact information
Review product details and size information before ordering
Keep the product tag attached until the order has been checked
Provide truthful information when submitting a complaint or refund request
Use the website only for lawful purposes

10. Intellectual Property

All content appearing on the Gouri Studio website, including logos, brand names, photographs, product images, graphics, text, designs, and other materials, may be owned by or licensed to Gouri Studio.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

11. Website Use

You agree not to:

Use the website for unlawful activities
Attempt to interfere with the website's operation or security
Submit false or misleading information
Attempt to gain unauthorized access to our systems
Copy or misuse website content

We reserve the right to restrict or terminate access to users who violate these Terms.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, hosting providers, analytics services, or other technology providers.

Gouri Studio is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Gouri Studio will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Changes to These Terms

Gouri Studio may update these Terms of Service from time to time. Updated terms will be posted on this page along with the revised “Last Updated” date.

Your continued use of the website after changes are posted means you acknowledge the updated Terms.

15. Governing Law

These Terms of Service shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction under applicable law.