Privacy policy

Last Updated: August 19, 2026

At Gouri Studio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

Full name
Mobile number
Email address
Billing and shipping address
Order and purchase details
Payment-related information required to process your order
Messages, photographs, or videos submitted for customer support, return, refund, or product-related complaints

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Your information may be used to:

Process and deliver your orders
Contact you regarding your order
Provide customer support
Handle returns, refunds, exchanges, and complaints
Verify product-related claims
Improve our products, services, and customer experience
Prevent fraud or misuse of our services
Comply with applicable legal requirements

3. Order & Delivery Information

Gouri Studio aims to deliver orders within approximately 7 days, subject to product availability, shipping conditions, location, and circumstances beyond our control.

We may share necessary delivery information with our shipping and logistics partners solely for the purpose of delivering your order.

4. Payment Information

Payments may be processed through third-party payment providers. Gouri Studio does not intentionally store complete payment card details such as full debit/credit card numbers or CVV information on its own systems.

Payment information is handled according to the applicable privacy and security practices of the payment service provider.

5. Product Tags & Verification

For quality control and order verification, Gouri Studio may attach an identification/tag to clothing items before dispatch.

Customers are requested to keep the tag attached until they have checked the product and are fully satisfied with the order.

6. Customer-Submitted Photos & Videos

If you contact us regarding a wrong item, defective product, damaged product, or another order-related issue, we may request photographs or video proof.

Any photographs or videos submitted by you may be used only for purposes such as:

Verifying the complaint
Checking the product and its tag
Processing a return or refund request
Resolving disputes or customer-service issues
Preventing fraudulent claims

Please avoid including unnecessary personal or sensitive information in any photo or video submitted to us.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, including:

Shipping and delivery partners
Payment service providers
Website/technology service providers
Customer-support or operational service providers

Such information is shared only when reasonably necessary to provide our services, process your order, or comply with legal obligations.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may be able to control cookies through your browser settings.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers. These providers may process information according to their own privacy policies.

11. Children's Privacy

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the email address below.

13. Changes to This Privacy Policy

Gouri Studio may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Gouri Studio by Neha
Email: gouristudiobyneha@gmail.com

Refund & Wrong/Defective Item Policy

For clarity, the following conditions apply to wrong-item or defective-product claims:

Every clothing item is checked and tagged before dispatch.
Customers should inspect their order as soon as it is delivered.
If you receive a wrong item or a defective item, you must contact Gouri Studio on the next day after delivery.
A clear video proof of the received product must be provided. The video should clearly show the product, the issue, and the Gouri Studio tag attached to the product.
The tag must remain attached to the clothing item. Claims without the required tag may not be eligible for a refund.
Refunds for wrong or defective items will be processed only after the claim and submitted proof have been reviewed and approved by Gouri Studio.
Removing, damaging, or losing the product tag may make the order ineligible for a refund under this policy.
Gouri Studio reserves the right to reject claims where the submitted proof is insufficient, unclear, or does not establish that the issue existed when the product was delivered.
This policy does not affect any rights that cannot legally be excluded or limited under applicable law.