Refund policy

Last Updated: August 19, 2026

At Gouri Studio by Neha, we carefully check our clothing products before dispatch and attach a product tag for verification. Please read the following policy carefully before placing your order.

1. Wrong or Defective Product

If you receive a wrong item or a defective product, you must contact Gouri Studio on the next day after delivery.

To request a refund for a wrong or defective item, you must provide:

  • Clear video proof of the received product
  • The issue or defect clearly visible in the video
  • The Gouri Studio product tag attached to the clothing item
  • Your order details

The video proof is required to help us verify the condition of the product at the time it was received.

2. Product Tag Requirement

Every eligible clothing item is tagged by Gouri Studio before dispatch.

The product tag must remain attached to the item.

If the tag has been:

  • Removed
  • Cut off
  • Damaged
  • Lost
  • Tampered with
  • Otherwise made unavailable for verification

the refund/return request may be rejected.

A refund will only be considered when the required tag and satisfactory video proof are available and the claim is approved by Gouri Studio.

3. Time Limit for Claims

Wrong or defective product claims must be reported on the next day after delivery.

Claims submitted after this period may not be accepted.

We strongly recommend recording an unboxing video immediately when opening your package so that the condition of the product can be properly verified if an issue is discovered.

4. Refund Approval

Submitting a claim does not automatically guarantee a refund.

After receiving the required information and video proof, Gouri Studio may review:

  • The order details
  • Product condition
  • Product tag
  • Video proof
  • Nature of the reported issue

If the claim is verified and approved, the applicable refund process will be initiated.

5. Products That May Not Qualify

A return or refund may not be accepted if:

  • The product tag has been removed or is unavailable
  • Required video proof is not provided
  • The claim is submitted after the specified time period
  • The product shows signs of use, washing, alteration, or damage caused after delivery
  • The issue is not consistent with the original product condition
  • The submitted evidence is unclear or insufficient
  • The claim is found to be fraudulent or misleading

6. Change of Mind

Returns or refunds for simply changing your mind, choosing the wrong size, or no longer wanting the product are not automatically guaranteed and will be subject to Gouri Studio's applicable return terms.

Customers are encouraged to carefully check the product details and size information before placing an order.

7. Refund Method & Processing

Once a refund is approved, it will generally be processed through the applicable payment method or refund process used for the order.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

8. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs or video of the package and contact us as soon as possible.

Please keep the original packaging and product until the matter has been reviewed.

9. Contact for Return & Refund Requests

For any wrong-item, defective-item, return, or refund request, contact:

Gouri Studio by Neha
Email: gouristudiobyneha@gmail.com

Please include your order number, a description of the issue, and the required video proof.

10. Important Note

Gouri Studio reserves the right to review and verify every return or refund request before approving it.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

Thank you for choosing Gouri Studio by Neha.