Shipping policy

Last Updated: August 19, 2026

At Gouri Studio by Neha, we aim to provide a smooth and reliable delivery experience. Please read our Shipping Policy before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Our team carefully checks the clothing item and attaches the required Gouri Studio product tag before dispatch.

Orders are generally processed and dispatched within a reasonable timeframe depending on product availability and order volume.

2. Delivery Time

Gouri Studio generally aims to deliver orders within 7 days from the date of order confirmation.

The actual delivery time may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Unforeseen circumstances
Other factors outside our reasonable control

We request customers to allow the full estimated delivery period before contacting us regarding a delayed shipment.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Contact number

Gouri Studio is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

4. Tracking

Where tracking information is available, customers may receive shipment/tracking details through the contact information provided at the time of purchase.

Tracking updates are generally provided by the courier or delivery partner.

5. Delayed Delivery

Although we aim to deliver orders within 7 days, delays may occasionally occur due to circumstances outside our control.

These may include courier delays, severe weather, transportation issues, public holidays, incorrect address information, or other unforeseen events.

If your order is delayed beyond the expected delivery period, please contact us at:

gouristudiobyneha@gmail.com

6. Wrong or Defective Product Received

Every clothing item is checked and tagged before dispatch.

If you receive a wrong item or a defective product, you must contact Gouri Studio on the next day after delivery.

For verification, you will be required to provide clear video proof showing the received item and the Gouri Studio tag attached to the product.

Important:

The product tag must be attached to the item.

If the tag has been removed, damaged, lost, or cannot be verified, the claim may not be eligible for a refund.

All claims are subject to review and approval by Gouri Studio.

7. Damaged Package

If your package appears visibly damaged at the time of delivery, we recommend recording an unboxing video and contacting Gouri Studio as soon as possible.

Please retain the packaging and product until the issue has been reviewed.

8. Undelivered or Returned Shipments

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or other reasons attributable to the customer, additional shipping or re-delivery charges may apply.

Any refund, where applicable, will be handled according to our Refund & Return Policy.